(Applicable only if the Site is used to purchase goods or services)
1. Introduction
The following Trading Terms apply to all transactions for the purchase of products and services (“Service” or “Services”) from this Site operated by Solvers Cleaning Services LTD. By ordering any Services from our Site, you agree to be bound by these Trading Terms. These Trading Terms form a legal agreement between you and us.
Where the Site contains separate trading terms linked from the homepage, those terms shall prevail in the event of any conflict.
We reserve the right to amend these Trading Terms from time to time. Any changes will not affect purchases made prior to such changes.
2. Ordering
You may place an order for Services by following the onscreen prompts on our Site. You will have the opportunity to review and correct any errors before submitting your order.
All orders are subject to acceptance by us. We reserve the right to decline any order without liability.
Acceptance of your order and formation of the contract occurs when we confirm dispatch of the Services, unless your order is cancelled or rejected earlier.
If any ordered Services are unavailable, we will contact you to discuss alternative options or cancellation.
3. Prices and Payment
All prices are listed in pounds sterling (£), exclusive of VAT and delivery or shipping charges.
Prices may change at any time prior to acceptance of your order.
Payment must be made in full before an order is accepted.
If a pricing error occurs, we will contact you to confirm whether you wish to proceed at the correct price.
4. Delivery and Shipping
We will use reasonable efforts to deliver Services promptly following order acceptance, subject to availability.
Delivery will be made to the address provided in your order.
Delivery times are estimates only and may require a signature upon receipt.
Once delivered, Services become your responsibility, except where items are faulty or incorrectly supplied.
5. Cancellations and Returns
You may cancel your order within fourteen (14) days without giving any reason, subject to the exclusions listed below.
To exercise your right to cancel, you must notify us before the cancellation period expires.
If you cancel, we will refund payments received, including standard delivery costs, subject to the return of goods.
You may not cancel an order for customised Services, sealed hygiene items once opened, downloaded digital content, or items inseparably mixed after delivery unless faulty.
Returned Services must be sent back within fourteen (14) days of cancellation and no later than twenty-eight (28) days after delivery.
This cancellation policy does not affect your statutory legal rights.
6. Faulty Services
If any Services are faulty or damaged upon delivery, we may offer a repair, replacement, or refund in accordance with your legal rights.
This does not affect your statutory legal rights.
7. Service Information
Service descriptions and images are for guidance only and may vary depending on your device or display.
Online promotions may differ from in-store or offline promotions.
Any sizing or specification information provided is indicative only.
8. Orders Outside the United Kingdom
We do not guarantee that Services are suitable or available outside the United Kingdom.
International deliveries may be subject to customs duties, taxes, and local regulations, which are your responsibility.
9. Security
Our Site uses secure server technology to protect your personal and payment information.
We recommend that you do not send payment details by email.
10. Our Liability
We are not liable for delays or failures caused by circumstances beyond our reasonable control.
We exclude liability for unforeseeable losses or business-related losses where permitted by law.
Nothing limits liability for death, personal injury, fraud, or statutory rights.
11. Personal Data
Personal data is processed in accordance with our Privacy & Cookie Policy.
12. General
Failure to enforce a right does not waive that right.
If any provision is found unenforceable, the remainder shall remain in force.
These Trading Terms are governed by English law and subject to the jurisdiction of the English courts.
13. How to Contact Us
Please contact us using the details provided on our Site.