Important notice
This Privacy Policy describes how we obtain and use your personal data, why we are allowed to do so by law, who has access to your personal data and what your rights are. Please review it carefully.
In the event that the Site contains a separate Privacy Statement linked to via the Site homepage, in the case of conflict between that Privacy Statement and this Privacy Policy, the Privacy Statement shall prevail.
We take your privacy seriously and use your personal data as explained in this Privacy Policy. We are the “controller” of the personal data you provide to us.
You have the right to object to us processing your personal data for our legitimate business interests or for direct marketing purposes. For more information, please see the section Your rights.
Personal Data we may collect and why
Personal data is any information which identifies you personally either directly or indirectly.
We may collect the following data:
Contact details: name, email address and telephone number to respond to enquiries or provide services.
Correspondence: information provided when contacting us by email, phone, letter, submitting comments or other communication.
Survey responses: if you choose to participate in surveys.
Transaction details: information relating to services requested or provided.
Website usage data: details of visits to our website including traffic data, location data, weblogs and other communication data.
Cookies
What are cookies?
Cookies are small files stored on your device that help websites remember information about your visit and improve user experience.
What cookies are used on this Site?
Essential cookies: Required for basic site functionality.
Analytics cookies: Help us understand how visitors use our website so we can improve it.
User preference cookies: Remember your preferences and settings.
Social sharing cookies: Enable sharing content on social media platforms.
Interest-based advertising cookies: Used to display relevant advertisements.
How can I reject or opt out of cookies?
You can set your browser to refuse cookies. However, this may affect website functionality. Browser help menus provide instructions on managing cookies.
For more information visit: http://www.allaboutcookies.org
Third party cookies
Some cookies are placed by third parties such as analytics or advertising providers. We do not control these cookies.
You can manage these at http://www.youronlinechoices.com
How we use your personal data
We use your personal data to provide services, communicate with you, improve customer support, manage records, respond to enquiries, prevent fraud, and comply with legal obligations.
We may also send marketing communications where consent has been given. You can unsubscribe at any time.
Legal grounds for processing
We process personal data based on consent, contractual necessity, legal obligations, and legitimate business interests.
Who we share your personal data with
We may share your data with trusted suppliers, service providers, legal authorities where required, and fraud prevention agencies.
Where data is transferred outside the EEA, we ensure appropriate safeguards are in place.
How long we keep your personal data for
We retain personal data only for as long as necessary for legal, contractual, and business purposes.
Your rights
You have rights including access, rectification, erasure, restriction, data portability, objection, withdrawal of consent, and the right to complain to the ICO.
How to contact us
If you have any questions or wish to exercise your rights, please contact us:
Phone: +44 20 3597 2994
Email: info@solverscleaningservices.co.uk
Links to other websites
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
Changes to this Privacy Policy
This Privacy Policy may be updated from time to time. Please review it periodically.